Refund policy

Return & Refund Policy

Last Updated: August 25, 2026

At Stickora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund period for eligible orders.

By placing an order with Stickora, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

1. 30-Day Return Period

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, please contact us within the 30-day period and provide your order number along with a brief explanation of the reason for your return.

2. Free Returns

Stickora offers free returns for eligible purchases.

After your return request has been approved, we will provide you with the appropriate return instructions. Customers should not send products to an address other than the return address provided by our support team.

3. Return Eligibility

To be eligible for a return, the item should be:

Purchased directly through Stickora.
Returned within 30 days of delivery.
In its original condition where reasonably possible.
Unused and free from damage caused by improper handling.
Accompanied by the relevant order information.

If an item has been significantly altered, damaged, or used improperly after delivery, we may be unable to approve the return.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For faster assistance, please provide:

Your order number.
A description of the issue.
Clear photographs showing the item and any visible damage or discrepancy.

We will review the information and determine the appropriate resolution, which may include a replacement or refund.

5. Refunds

Once your returned item has been received and reviewed, we will process the approved refund.

Refunds will generally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account may vary depending on your bank, credit card provider, payment processor, or other financial institution.

6. Refund Amount

For an approved return under this policy, Stickora will refund the eligible purchase amount.

Where applicable, shipping costs covered by Stickora under our free-return program will not be charged to the customer.

7. Non-Returnable Situations

A return may be refused where:

The 30-day return period has expired.
The product was damaged through misuse or improper handling.
The item was altered after delivery.
The order cannot reasonably be verified as a Stickora purchase.

This does not limit any rights you may have under applicable consumer protection laws.

8. How to Request a Return

To request a return or refund, contact:

Email: support@stickora.shop
Phone: +1 (604) 782-7383

Please include your order number and explain the reason for your request.

9. Policy Changes

Stickora reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.